Terms & Conditions
These conditions supersede any other conditions set by Skyrocket Direct Mail. All orders are accepted only upon and subject to these conditions.
These conditions shall prevail over any terms and conditions of the customer’s own, whether contained in the customers purchase order or otherwise. No variation of these conditions shall be binding upon Skyrocket Direct Mail unless agreed in writing by a director of Skyrocket Direct Mail.
All quotations and estimates are based upon the current costs of labour, materials and production and are subject to amendment by Skyrocket Direct Mail at any time to meet any such rise or fall in costs.
All prices are subject to VAT, at standard rate or zero rate as applicable, subject to the current VAT regulations in force at the time of ordering.
Our standard terms are payment in full with order. 30 day credit accounts may be available to customers who spend a sufficient amount on a regular basis to justify an account. Account facilities will be withdrawn if our payment terms of 30 days from invoice date are not strictly adhered to. We reserve the right to withdraw account facilities at any time without giving any reason. Overdue accounts will be subject to a surcharge of 10% over current base rate. All postage and third party costs must be paid with cleared funds, in full in advance, before any mailing is despatched. There are no exceptions to this rule.
Any work carried out (whether experimentally or otherwise) at the request of the customer will be charged.
Proofs of all printed work may be submitted for the customers approval. It is the responsibility of the customer to check the proof carefully and to correct any errors therein, whether they be caused by Skyrocket Direct Mail or their agents or not. Author’s corrections, including any alteration in style and the cost of any additional proofs required may be charged for. The approval of a proof by the customer shall be deemed to be final and no responsibility whatsoever will be accepted for errors howsoever caused not seen or corrected by the customer at proofing stage. No responsibility can be accepted for any errors in artwork film or digital files supplied by the customer to Skyrocket Direct Mail.
Delivery and Payment
Delivery of all work shall be accepted upon completion. Payment shall be due upon completion of the work whether or not the work is collected by the customer or despatched directly. The Customer acknowledges and accepts that postage is an untracked and non-guaranteed service, Data Consltants UK Ltd. accepts no responsibility for delays caused by third party postal carriers, or any delays which occur after despatch by the Supplier. Notwithstanding delivery and passing of the risk, legal and beneficial ownership of all work and goods shall remain with Skyrocket Direct Mail until full payment has been made. Overdue accounts will attract an interest charge of 8% over the current base rate. Should an expedited delivery be requested Skyrocket Direct Mail reserve the right to charge overtime and other extra costs. Should work be suspended at the request of the customer, all work already completed whether it be design origination film or otherwise or materials specially ordered will be charged for in full.
Variations in Quantity
Every effort will be made to deliver the correct quantity ordered but quotations are conditional upon margins of 10% being allowed for overs or shortage. No credit will be given for shortages and in the same token no charge other than postage may be made for overs. If exact quantities are required for any particular reason a reasonable amount of overs should be requested at the time of ordering which will be reflected in the price.
Claims and Liability
Claims arising from damage, delay or partial loss of goods in transit must be made in writing to Skyrocket Direct Mail so as to reach them within two days of delivery and claims for non-delivery within 7 days of the despatch of the goods. When a carrier company is used by Skyrocket Direct Mail for delivery of the goods then the carriers own insurance will be available.
Skyrocket Direct Mail shall not be liable for indirect loss, damage or third party claims occasioned by any delays in completing the work or for any loss arising from a delay in transit or mailing nor for any delay caused by Royal Mail or any other outside party. Where work is judged to be defective for any reason including negligence or faulty materials.
The Customer acknowledges and accepts that postage is an untracked and non-guaranteed service, Skyrocket Direct Mail. accepts no responsibility for delays caused by third party postal carriers, or any delays which occur after despatch by Skyrocket Direct Mail.
Metal, film, paper, digital files and other materials that may be used by Skyrocket Direct Mail in the production of plates, filmsetting, negatives, positives, artwork and the like shall remain their exclusive property. All digital media created on behalf of the customer shall remain the property of Skyrocket Direct Mail and Skyrocket Direct Mail reserves the right to delete digital files at any time without notice. Copies of digital files may under certain circumstances be made available to the customer at extra cost. Skyrocket Direct Mail reserves the right to withhold supplying copies of any digital file created by them without giving any reason.
All customer’s property including printed matter, artwork, film and digital files supplied to Skyrocket Direct Mail will be held, worked upon and transported at the customer’s risk. The customer shall indemnify Skyrocket Direct Mail against any damage or loss to property belonging to or hired leased or otherwise by them caused by the customer’s property or employees.
Material Supplied by Customer
The Customer will be wholly responsible for any losses sustained as a result of Skyrocket Direct Mail not receiving adequate materials in time or in accordance with the Specification. The Customer agrees to provide Skyrocket Direct Mail with a minimum of a 2% surplus of any Customer supplied materials required for any order. Skyrocket Direct Mail may reject any film, metal, artwork, digital files, paper, board, printed matter or other materials supplied or specified by the customer which appear to them to be unsuitable. Any additional costs incurred if materials are found to be unsuitable during any stage of production will be charged. Where materials are so supplied or specified, no responsibility for defective work will be accepted by Skyrocket Direct Mail unless directly caused by their lack of reasonable skill and care. Data files, Digital files, film and plates supplied by the customer will be deemed to be correct and having been fully checked by the customer. Quantities of paper, envelopes, printed matter or board supplied should be adequate to allow for normal spoilage and overs and the advice of Skyrocket Direct Mail should be sought as to the actual quantity required depending upon the complexity of the work.
Skyrocket Direct Mail shall not be required to print any matter which is in their opinion of an illegal or libellous nature. Skyrocket Direct Mail shall be indemnified by the customer in respect of any claims costs and expenses arising out of any libellous matter printed for the customer or any infringement of copyright, patent or design caused by film, metal, artwork, digital files, printed matter or other materials or ideas supplied by the customer. Skyrocket Direct Mail will not print or mail any item that in it’s opinion is offensive, insulting, racist or anti-government in content and reserves the right to refuse to produce any work upon sight of the artwork, film, printed matter or other material supplied by the customer.
Every effort will be made to carry out the contract but its due performance is subject to cancellation by Skyrocket Direct Mail or to such variation as they may find necessary as a result of their inability to secure labour, materials or supplies of any nature or as a result of any Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, Legislation or any other cause (whether of the foregoing class or not) beyond Skyrocket Direct Mail immediate control.
These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.
Terms and conditions relating to online print orders only:
Distance Selling Regulations and order cancellation
Please take notice that although the Distance Selling Regulations do not apply to bespoke products which are commenced immediately such as printing, we are happy for you to cancel your order after submitting it to us providing that the design, layout or print process has not started. However, once the order is placed and processed, a cancellation fee will apply to cover our time and costs in processing and charging the order.
To cancel or amend an order, please IMMEDIATELY send an email to email@example.com stating the order number and full details, with the reason for cancellation. If the printing process has not already started (our factory works 9am to 5pm, Monday to Friday and reserve the right to commence work on your order immediately upon receipt) we will confirm a refund, less our cancellation fee. If design and layout work has commenced and a proof has been submitted, we reserve the right to charge for the work involved up to the point of cancellation notwithstanding that the design layout and artwork process may have been offered without charge as part of the whole order.
Regretably, once the actual printing process has started, we are unable to cancel any order or refund any payment.
Our only terms of payment are strictly payment in full upon placing the order. For cancellation details, see above.
General terms and conditions for print orders placed online at any of our websites
1. Agreement and liability
These Terms and Conditions comprise a binding contract between you as an authorised user of the website and Skyrocket Direct Mail, Units 1 & 2 Lanesfield Drive, Wolverhampton. WV4 6UA (trading as “ Print & Mail” and “ Online” hereafter known as “ ”) for the supply of goods and services via this site, and including all digital and litho printing services greetings cards, invitations, envelopes, business cards etc with images and designs uploaded via the Internet or sent to us on a CD/DVD or memory card. By using the site, you agree to be bound by these Terms and Conditions, which also govern all orders made via or in connection with the site. The offer and description of these goods and services by does not of itself represent an agreement to accept an order in accordance with these Terms and Conditions.
Skyrocket Direct Mail`S LIABILITY TO YOU IN RESPECT OF YOUR ORDER (INCLUDING IN RESPECT OF DELAYED, CORRUPTED, DAMAGED AND LOST ORDERS) IS LIMITED TO THE VALUE OF THE ORDER ONLY. IF THE IMAGES OR DESIGNS OR ARTWORK THAT YOU SUBMIT ARE OF VALUE IT IS ESSENTIAL THAT YOU KEEP A COPY SAFELY AS Skyrocket Direct Mail CANNOT GUARANTEE SAFE STORAGE OF YOUR FILE(S) YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
WE THEREFORE RECOMMEND THAT BEFORE SUBMITTING DIGITAL FILES OR IMAGES TO US YOU RETAIN A COPY FOR YOURSELF TO USE IN THE UNLIKELY EVENT OF YOUR IMAGES BEING LOST OR CORRUPTED. YOU SHOULD ALWAYS RETAIN YOUR OWN COPIES OF ALL IMAGES UPLOADED OR OTHERWISE SUPPLIED TO US.
2. Delivery of printed matter
All printing will be delivered to the delivery address supplied by you during the registration process. Time for delivery is an estimate only and it is not a condition of this agreement.
Orders may be refused without explanation and entirely at the discretion of .
3. Colour matching
All digital or litho printing has to be carried out using the CMYK printing process. RGB images and files supplied will be automatically converted to CMYK before print and corresponsing colour and contrast changes can be expected as is general throughout the printing trade. cannot guarantee the colour and contrast reproduction of photographic or other images on the printing supplied by us generally as compared to those on a computer screen or previously printed on photographic paper.
All orders to be shipped within the UK and European Union are PLUS UK Value Added Tax at the current UK rate. Postage and packaging where appropriate may be listed separately and in accordance with UK law attracts VAT at the current rate. shall not be liable for any other taxes or duties that may be imposed upon you and for which you will remain fully responsible.
Prices and specifications are subject to change without notice.
The purchase price is payable in advance by credit/debit card unless a credit account has already been agreed. We reserve the right to refer to your credit/debit card provider and any other credit reference agency or bank.
5. Returns and cancellations
When placing orders for goods and services on the Internet or by mail order you would generally have the right to cancel your order, free of charge, by giving notice within 7 days of the order. However, this does not apply where the service ordered is bespoke and commenced immediately. You hereby consent to commencing work immediately and as such you will not have a right to cancel your orders. We will, naturally, do our best to stop producing an order if you contact us quickly. Due to the personalised nature of all printing services, we are unable to offer refunds on these items, save where we are required to do so by law. Products deemed to be faulty should be returned within 28 days of receipt. Your statutory rights, and section 1 above, are not affected by this section 5. If you have any questions please contact , Units 1 & 2, Lanesfield Drive, Wolverhampton. WV4 6UA or email us at firstname.lastname@example.org.
Your statutory rights are not affected by this clause 5.
will use all reasonable endeavours and the secure encryption to prevent any breaches of security including credit/debit card details provided by you and further to use all reasonable endeavours to ensure that any supplier/sub-contractor or agent exercises the same standard of care similarly to prevent breaches of confidence.
You are solely responsible for the security and use of any user names and passwords needed to access the service or any part of it. Any use of your account with your password will be deemed to be made by you (and you will be responsible for all such use including all images uploaded using your password).
reserves the right without notice to suspend or alter the operation of its services at its sole discretion and without reason. In such circumstances notice will be provided wherever possible.
You warrant and undertake that you are at least 18 years of age and the authorised owner of the credit/debit card details which you supply to .
9. Illegal use
You warrant that you will not use any of our services for any fraudulent or illegal purpose and that you will not submit any image that:
(a) is unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way; or
(b) would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law; or
(c) infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; or
(d) Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above.
and you accept and undertake that you will be liable for any action taken against in relation to such activities and will fully indemnify against all actions, claims, demands or costs which may arise as a result.
10. Right to decline
reserves the right to decline to print or return any image or wording without giving a reason.
11. Intellectual property rights
You warrant that you are the owner of the copyright in any material that you send to us for reproduction.
Where you utilise any 3rd party images and materials on the website you will not have any ownership rights in those images and you may not reproduce or copy these in any way.
Without prejudice to clause 1 (general liability statement) or clause 5 (returns) above, `s liability to you shall be limited to the sum of £50 for any one incident or series of related incidents and up to a total of £100 for all incidents in any period of twelve months.
Without prejudice to clause 1 (general liability statement) or clause 5 (returns) above, shall not be liable for any economic loss, profits or anticipated savings, any loss of goodwill and reputation or any loss of data or any consequential loss as a result of a breach of contract and/or negligence.
Your statutory rights are not affected by this clause 12.
13. General provisions
Nothing in these Terms and Conditions shall confer on any third party any benefit or right to enforce any term of this Agreement. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these purchase terms.
These Terms and Conditions form the entire agreement between you and supersede any oral or written communication agreements or other representations. reserves the right to add or change these Terms and Conditions at its sole discretion at any time without prior notice (but this will not affect accepted orders which remain uncompleted at the time).
These Terms and Conditions are governed by the laws of England and are subject to the jurisdiction of the English Courts.
You should ensure you have read and fully understand these terms and conditions before submitting your order. If you have any questions please contact us.
Notified under the Data Protection Act 1998.